The Definitive Personal Assistant & Secretarial Handbook: A

Format: Paperback

Language: English

Format: PDF / Kindle / ePub

Size: 13.33 MB

Downloadable formats: PDF

ITIL emerged in the United Kingdom in the late 1980s and offered introductory knowledge on common process areas that had been nearly ignored by the IT community. The examples by investment area and life-cycle process above give an idea of how asset management can improve management of infrastructure. Service operation, as described in the ITIL Service Operation volume, [8] is the part of the lifecycle where the services and value is actually directly delivered.

Pages: 280

Publisher: Kogan Page; 3 edition (August 28, 2015)

ISBN: 0749474769

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